We’re here to help
Contact ConsiderItRx
Have a question about getting started, an order, billing or your subscription? We’re here to help you find the right next step.
For general and administrative support, email your name, order number if available, and a brief description of what you need. Please do not send medical history, symptoms, prescription-label photos, identification documents, payment-card details or lab results through ordinary email.
Phone / text
Call or text us for help with orders, billing and subscriptions. Please use your secure care channel for medical information.
Chat
Coming soon.
Mailing address
ConsiderItRx, LLC615 Main Street
M14
Nashville, TN 37206
This is our mailing address. Do not send medication, returns, collection kits or biological samples here. Contact us first for the appropriate pharmacy or laboratory instructions.
Medical and treatment questions
Use the secure patient portal or care-team channel provided during enrollment for medical questions, treatment changes and follow-up. If you need help locating your secure care channel, email us without including medical details.
Subscriptions, cancellations and order problems
You can cancel future automatic renewals anytime by emailing hello@consideritrx.com. If your patient account offers a cancellation control, you may also use it. For a missing, damaged, incorrect or temperature-concern order, contact us promptly with your order number so we can coordinate the next steps.
Please review the Cancellations, Returns and Refunds section of our Terms for current-order and prepaid-plan details.
Privacy and accessibility
For a privacy request or an accessibility barrier, email hello@consideritrx.com. For accessibility help, tell us the page, device/browser and the barrier you encountered without including health information.
Emergencies
Our general support channels are not monitored for emergencies. If you believe you have a medical emergency, call 911 or local emergency services.